Compliance disclosures

Digital Peak Media is a digital marketing and technology company. We provide website design and development, full-stack development, search engine optimization, social media marketing, PPC advertising, branding, lead generation and business automation services to business clients.

Certain client engagements may involve lead generation, marketing campaigns or outbound communication as part of the services provided.

Where a client engagement includes outbound calling, the following practices are intended to apply:

• The scope, calling hours, scripts and disclosures are agreed with the client in advance.
• Callers identify themselves and the business on whose behalf the call is made, and state the reason for the call.
• Calls are not intended to be made outside the hours agreed with the client, taking into account the recipient's local time.
• Requests not to be contacted again are recorded and respected.

Contact frequency and timing are agreed with the client before a programme begins.

Consumers may request not to receive future marketing calls. When a consumer requests that calls stop, the request should be respected and handled according to applicable procedures.

Where a client provides contact data, we ask the client to confirm that it may lawfully be used for the intended purpose and that applicable do-not-call or preference screening has been carried out.

Internal suppression lists are maintained so that individuals who ask not to be contacted are excluded from future activity within the relevant programme.

We aim to honour applicable registry and preference requirements relevant to a given engagement, as agreed with the client.

Opt-out, unsubscribe and do-not-contact requests are treated as priority actions.

Lead generation work is carried out on behalf of business clients under an agreed scope.

Where enquiries are generated on our own or a client's digital properties, the purpose of data collection is stated at the point of collection.

Where a programme involves data or leads from a third-party source, we ask for confirmation of how that data was collected and what permissions were given.

Sources that cannot provide that confirmation are not used knowingly.

Where consent is required for a particular communication method, the applicable campaign should maintain appropriate records and use consent consistent with applicable law.

Consent requirements can vary depending on whether communications involve live calls, prerecorded messages, automated technology, text messages, or other communication methods.

Responsibility for the lawfulness of third-party data supplied to us rests with the party supplying it.

Outbound calling campaigns should be operated within applicable calling-hour restrictions and campaign-specific requirements.

Calls are not intended to be made outside the hours agreed with the client, taking into account the recipient's local time.

Contact frequency and timing are agreed with the client before a programme begins.

Where calling is carried out as part of an engagement, the intention is that accurate calling-line identification is presented and that callers do not conceal or misrepresent their identity or the business they represent.

Callers identify themselves and the business on whose behalf the call is made, and state the reason for the call.

Marketing communications are intended to identify the sender and the purpose of the message clearly.